Clear Structure & Alignment

Team/Individual Behaviors

• Team members have written processes and procedures to ensure consistency and adherence to standards
• Team members are provided with adequate training regarding policies and procedures
• Team members have a shared understanding of how to solve problems effectively
• Team members understand each person’s role and use each other as resources to accomplish tasks and advance skills
• Team members are flexible when it comes to shifting responsibilities or taking on different tasks

Team Leader Behaviors

• Team leader involves the team to establish clear processes and procedures to outline department expectations and best practices.
• Team leader understands and defines roles and equitable responsibilities of each team member
• Team leader provides the team with a clear picture of success, including how each person’s role contributes to the mission and vision of the department

Courses

SCS065: Cultivating Judgment: Critical Thinking Skills for Complex Work Environments

For Team Members/Team Leaders

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Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along with self-awareness and understanding of the mental shortcuts we often, and unknowingly, take can be integrated into a process to help cultivate good judgment.

SCS100:  What to do First When Everything is Important

For Team Members/Team Leaders

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Attend this session and learn the basic ways to use your time wisely, the difference between importance and urgency and the benefits of delegation.

TRV030: The Multitasking Mirage: Find Your Focus, Flow, and Finish Line

For Team Members/Team Leaders

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The research is overwhelming—our brains aren’t built for multitasking. When we constantly juggle various cognitive tasks, we experience decreased productivity, impaired cognitive ability, increased stress, and diminished creativity—all of which reduce us to fractions of the effective professionals we are capable of being. Many professionals surrender to a frantic and unfocused workstyle out of the belief that there is no other way. The modern-day workplace simply demands us to function in this manner, right? Wrong.

SCS080: Making Meetings Work

For Team Members/Team Leaders

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How many meetings have you attended or conducted that just seemed like wasted time? Well, no more! Attend this workshop to learn techniques for planning and facilitating effective meetings. This workshop counts as an elective in the Supervisory Challenge certificate program.

PMA010: Project Management Basics

For Team Members/Team Leaders

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Project management, whether aimed at improving service or solving major organizational problems, requires a different set of management skills than those needed to oversee routine operations. Project management involves leading a diverse group of employees who are working in an environment that is highly dependent upon planning, limited by budget and scheduling controls, and subject to constant progress evaluations. You can make project management a positive work experience through understanding project functions from start to finish.

Resources

• Linkedin Learning: Boosting Your Team’s Productivity | Online Course
• A Systematic Process for Critical Thinking | Handout
• Leading Through Collaboration | Handout
• Consensus Decision-Making | Handout
• The Four Disciplines of Execution | Handout
• A Tale of Two “Cindies”: Four Disciplines to Help You Achieve Your Most Important Goals (Execution)  |  Podcast  |  Transcript
• Team Member Strengths and Priorities | Team Activity