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Teamwork CommunicationCommunication

Team/Individual Behaviors

  • Team members share information with each other in order to improve performance and efficiency
  • Team members communicate quickly, clearly, and in a timely manner
  • Team members have regular formal and informal meetings to share goal progress, communicate needs, and discuss struggles
  • Team members are respectful, open, honest, and direct when communicating and providing feedback to each other
  • Team members are free to express themselves and are not punished for speaking up

Team Leader Behaviors

  • Team leaders conduct regular meetings with the team to check in on goals, provide feedback, discuss concerns, and answer questions
  • Team leaders set clear expectations for team performance and day to day operations
  • Team leaders are honest and transparent when it comes to sharing information, taking on new tasks, and communicating information from the top-down

Courses

BCC010 Communication Confidence

For Team Members/Team Leaders

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We all can be better communicators. Most of us think we’re good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that’s often not the case. Attend “Communication Confidence” to learn a number of skills and tools to improve the way you communicate with others. Behind these skills are these fundamental concepts:

  • By understanding what makes communicating difficult, we can improve.
  • By using certain tools and skills, we can counteract the difficulties.

BCC020 Now Hear This: Listening, Comprehending, Communicating

For Team Members/Team Leaders

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Did you know that as much as 40 percent of the average workday is spent listening to others? That’s close to half of your day! Do you need to stop and make sure you’re using your time to its greatest advantage? Take a few moments and ask yourself: Are you an effective listener? How often do you assess your listening skills? Could you improve? That’s where “Now Hear This” can help. In this workshop, we’ll:

  • Define “listening” and how it impacts your work.
  • Recognize and deal with the barriers between listener and speaker.
  • Practice good listening techniques and identify ways to make them work for you.

BCC030 Communicate Assertively

For Team Members/Team Leaders

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Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts and wishes—standing up for our legitimate rights without violating the rights of others. In this workshop, you’ll learn to:

  • Distinguish between assertive, aggressive and non-assertive (or passive) behaviors.
  • Include the three parts of an assertive message in your communication approach.
  • Listen assertively by concentrating your attention on the other person.
  • Respond appropriately to criticism.

Building on the topics discussed in “Communication Confidence,” this workshop highlights communication skills that are essential in many day-to-day situations.


SCS020: Coaching for Success

For Team Leaders

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This workshop combines group discussion, case study reviews and other activities to introduce ideas and techniques that can help you become a more effective coaching manager. This is a great core course for supervisors who want to learn the basics of leadership skills in order to encourage and guide their employees toward accomplishing goals in the work environment.


SCS014:  Communication for Managers

For Team Leaders

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Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges and strategies to help managers communicate effectively with team members. Topics covered will include:

  • Focal points of communication and communication breakdown for managers
  • Tools for influencing and knowing when to use them
  • Making communication adjustments based on an employee’s preferences

SCS060:  Relationship Strategies

For Team Members/Team Leaders

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Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, and in your personal relationships? “Relationship Strategies” assembles a number of simple tools that can be easily applied to improve both business and interpersonal relationships. This workshop offers guidelines for understanding and adjusting to the differences in people, through observation of their behavior. The tools presented here will enable you to see yourself and your world through someone else’s eyes — and that can go a long way toward increasing communication effectiveness!


GET255: Giving and Receiving Feedback

For Team Members/Team Leaders

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Does the thought of giving someone candid feedback back make you uncomfortable? Is being on the receiving end of feedback something you dread? Whether you are the giver or the receiver, feedback is NOT an easy thing to do! Learn how to deliver direct and caring feedback, discuss ways to seek input and feedback from others, and practice strategies for responding to feedback without being defensive.


SCS085:  Leading with Courage: Dealing with Conflict, Bullies, and Difficult Conversations

For Team Leaders

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What is courage? Why is it important for us, as leaders, to have courage—and also to encourage it in others? Everyday courageous acts are significant. When demonstrated by leadership, they have a profound effect on the organization. Participants will explore the concept of courage and how it relates to leadership competencies of “communication” and “resolve.” The session will focus, in particular, on dilemmas of courage that are related to the workplace and how we, as effective leaders, can leverage courage to create productive and healthy work environments.


TRV011:  Compassionate Communication in the Workplace

For Team Members/Team Leaders

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Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence and transform conflict for improving decision-making, problem-solving and relationship-building at work.


SCS080 Making Meetings Work

For Team Members/Team Leaders

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How many meetings have you attended or conducted that just seemed like wasted time? Well, no more! Attend this workshop to learn techniques for planning and facilitating effective meetings. This workshop counts as an elective in the Supervisory Challenge certificate program.


TRV020: Developing your Emotional Intelligence for Workplace Effectiveness

For Team Members/Team Leaders

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Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for leveraging your emotional intelligence in the workplace for improved effectiveness.


GET245: Conversations for a Culture of Inclusion

For Team Members/Team Leaders

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Do you engage with your colleagues in a way that brings out their best? Does your team collaborate in a way that combines the unique talents and abilities of each member to achieve big goals? In this discussion-based course, you will discover specific inclusive behaviors and strategies proven to increase engagement, innovation, and productivity in the workplace. Participants will recognize unconscious behaviors that derail a team’s full potential and practice strategies to create a respectful culture that optimizes performance and produces great results. Embark on a shared journey with Gators Together!


TRV010:  Transforming Conflict

For Team Members/Team Leaders

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Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence and transform conflict for improving decision-making, problem-solving and relationship-building at work.


SCS075: Leading a Team

For Team Leaders

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Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build a collaborative team. Specifically, we will look at team development from a manager perspective and how to facilitate decisions that everyone can commit to by building consensus.


Resources